If you’ve ever got any enquiries associated with your hosting package or if you face a problem with your websites, you’ll need to touch base with the hosting provider’s customer support team. It may not make any difference how fast they’ll answer when you have a general question, but a problem such as a bungled script update, for instance, may lead to your site becoming broken or invisible online. And the longer you wait for the support team to lend you a helping hand, the longer the site will be down. In case you offer goods or services online, any downtime will affect your website undesirably and you may lose current or prospective clients. Many hosting providers, especially resellers, reply to emails and tickets within 24 hours, but in the electronic epoch that’s way too long, as clients will hardly ever revisit a site that is not working correctly for a prolonged time interval.
One-Hour Response Guarantee in Shared Website Hosting
With a shared website hosting from our company, you can just forget about waiting for hours on end, or even one whole day, to receive a reply to a ticket or an email. Regardless of when you get in touch with us, we will help you within maximum one hour with any technical or pre-sales queries you might have. As a matter of fact, our real reaction time hardly ever surpasses twenty to thirty minutes. Since we are at your service night and day, you will always obtain assistance in a timely manner and we are aware of exactly how essential that is in the digital era. Shortly after you contact us, we’ll reply to your queries. If you experience any technical challenge, we will resolve it on your behalf, or we’ll provide you with all the needed information if there’s something that you need to do yourself.