1 hour ticket response
Timely assistance is our paramount priority and this is why we’ve got a team of proficient client support engineers who are prepared to offer a quick response to any question that you might possibly have. Just open your support ticket from your Control Panel and we will reply within 60 minutes in the worst case scenario. In fact, we work hard and aim for a twenty–minute ticket response time.
An Excellent Technical Support Service
Each member of our customer care staff has lots of years of experience in the Linux shared website hosting market and the vast majority of them have worked for us for at least 5 years. They all are eager to reply to all your requests in the most proficient manner possible.
An Intuitive Help Section
To help you get a quick suggestion on how you can use a specific service, we have implemented a very user–friendly Help section in the Control Panel. You can browse through an extensive selection of web hosting account administration articles and website administration articles, take a peek at our F.A.Q. repository or check out our instructional video tutorials.